Shipping
Yes, of course, we offer our services to markets all over the world. And all with free shipping.
Delivery times depend on your location. Overseas deliveries typically take anywhere from 7-16 days from the time the artwork is shipped to when it arrives at your doorstep. Delivery details will be provided in your confirmation email.
If you choose a custom or made-to-order painting rather than a ready-made piece, please consider the time required for the creation and drying of the oil paint. The production time for custom artworks is approximately 15-30 days. This ensures that we deliver a high-quality piece that meets your expectations.
We use all major carriers, and local courier partners, such as DHL, Fedex or UPS.
Product & Price
Artworks are sometimes sold unframed, framed or mounted. Check carefully to see how your work is sold. Some art buyers prefer to frame the artwork themselves. If you buy your painting with a frame, it will arrived framed to your doorstep. The paintings are stretched and framed by professionals, and then shipped via insured express shipping. All for free.
We guarantee you that your purchases from us at artvora.com are 100% hand-painted products. If, after your purchase, you find that there is a print or airbrush or any part of the process that is not hand-painted, we will give you a refund and hand-paint the painting you purchased and give it back to you. You can tell us at any time that you realize that it is not hand-painted without being subject to the 30-day refund period. Our commitment to hand-painting our paintings is for life.
We really don't have particularly high discounts. This is because our products are priced strictly on cost, without much margin. We can certainly set our prices very high and then give a big discount, which may seem great, but a closer look reveals that our original prices are much lower than even the discounted prices of some similar products. We don't want to cheat our customers on price. Of course, we do still offer appropriate discounts on some products, depending on some of our purchasing and operating costs. We also run some strong promotions on holidays or specific dates. So subscribe to us and stay tuned for our relevant offers.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. If you are in any way unsatisfied with your painting, contact us within 30 days of receiving the product, and we will offer you a full refund. Otherwise, you can request a redo completely free of charge.
Security
We offer convenient online payment options to ensure a smooth and secure transaction process. You can pay using PayPal or credit cards. These methods provide flexibility and security for your purchase.
We take your security very seriously and we use Paypal to process all of our payments online.
Other
You can send us a message directly on the contact page. Or write down your question on the product page you are interested in. We will reply at the first time. Of course you can also contact us by e-mail at service@artvora.com.